Feedback

At Simplii, we aim to build strong, long lasting relationships. As our client, your feedback can help us to address any immediate concerns you may have. It also helps us to improve our products and services.

We understand that there are times when you may wish to compliment us on something we have done well and other times when you may wish to tell us we have not met your expectations.

Compliments

We’re always delighted to know when we have succeeded in making your experience a pleasant and successful one. If one of our representatives has provided you with exceptional service in any way, please share your feedback with us.

If you would like to leave a review based on any of our services please share your experience on our Facebook page @simpliifinance or Google.

Alternatively, please email us directly from our contact page.

Concerns

If, for any reason, you do not feel that you have received a high level service from us, we encourage you to contact us. Please share your concerns openly and we will aim to address them quickly and fairly.

You may submit your complaint or concern directly via our contact page or call us directly on 1300 553 403.

If you have lodged a complaint with us, you can contact us at any time to ask for an update. Please be sure to refer to your earlier communication so that we can respond effectively.

Resolution

We will try to deal with your complaint on the spot. However, if this is not possible, we will write to you to acknowledge your complaint and our management team will work to resolve your complaint as soon as possible. When we have completed our investigation, we will write to let you know the outcome and the reasons for our decision.

External Dispute Resolution Scheme:

We hope that you will be satisfied with how we deal with your complaint. However, if your concerns remain unresolved, you can have your complaint heard by an independent party, the Australian Financial Complaints Authority.

Online:
www.afca.org.au

Email:
info@afca.org.au

Phone:
1800 931 678

Mail:
Australian Financial Complaints Authority
GPO Box 3, Melbourne VIC 3001

Time limits may apply to complain to AFCA and so you should act promptly or otherwise consult the AFCA website to find out if or when the time limit relevant to your circumstances expires.